• YOUR QUESTIONS ANSWERED

FREQUENTLY ASKED QUESTIONS




Q. What is your average price per person?
A. Our average price per person will depend on many factors, such as the specific menu you choose, service style, staff needs, hours on-site, rentals, and set up and break down and start at approximately $20 per person for a simply catered dinner buffet service.

Q. Do you have a minimum?
A. Our minimums are 30 people for weekday events (Monday-Friday at lunch) and 50 people Friday evening- Sunday.

Q. What if my event is below the minimums?
A. We’d love to provide catering for your intimate event! There is a 30% increase in menu price and $125 kitchen and coordination fee associated with events below our minimums. Please contact our sales team for a detailed proposal to get the ball rolling.

Q. Are there any fees in addition to the menu price?
A. Yes. All of our pricing is custom to your desired menu, plus an 18% service charge and Sales Tax.

Q. What does the 18% service fee include?
A. Our 18% service charge includes all of the general liability insurance, service equipment (chafing dishes, pans, serving utensils, service bowls and trays for all room temperate/cold items), in office coordination, thermal controlled equipment for transportation (coolers, ice, Cambro hot boxes) , and all tables and linens needed to execute our services.

Q. What if I want to change my menu?
A. No problem! Once you’ve secured your event date with a deposit, you’ll have the freedom to adjust your menu and services as desired until 2 weeks prior to your event date.

Q. What is your cancellation policy?
A. See Below:

30+ Days Prior to Date of Event:
* 25% of your initial deposit is non-refundable * Plus: Any other real charges incurred by Courtney’s Catering on behalf of client (i.e. Tasting Fees, Pre-Paid Rentals, Staffing, etc.) are non-refundable. * 3% Credit Card Processing Fees on any payments processed are non-refundable. * 14-29 Days Prior to Date of Event: * 50% Deposit Fee Non-refundable

Within 2 weeks of Event:
* Payments are Non-refundable.

Q. How far will you Travel?
A. We frequent Austin’s surrounding-area cities, such as Spicewood, Dripping Spring, Burnet and Lago Vista and have traveled as far as Dallas! (Distance charges may apply for more than 20 miles from Austin)

Q. Where can you cater?
A. We can cater at any location that allows caterers. This includes public or private locations, parks, beaches, recreation centers, churches, venue spaces, etc.

Q. What about the leftovers?
A. In the event there is leftovers, we encourage each client to bring to-go containers for us to put any remaining food in. We do not provide containers for left over food otherwise. If you would like to provide to-go containers please give them to the designated Manager the day of your event and we will be happy to fill them with any left over food.

Q. When do you need to know the number of guests?
A. We will need your final guest count 2 weeks prior to your event date, which is also when the final balance will be due.

Q. What if I have changes within 2 weeks?
A. In order to move forward with event preparations, ordering, and staffing, we ask that all details are finalized 2 weeks prior to your event. We understand that things can arise in those final weeks of planning that were not previously anticipated, and with the exception of lowering your guest count we can generally make minor adjustments .

Q. Do you have any children’s options?
A. We offer a children’s menu with chicken nuggets, Kraft mac and cheese, and seasoned green beans, or ½ off of the adult menu for all children 10 and under. Ages 11 and up are counted as adults. Detailed breakdown is only needed at time of final count, 2 week before event.

Q. What about Vendor Meals?
A. We offer ½ price meals for any and all vendors!

Q.Can I substitute items or change the menus?
A. Yes! All of our menus are suggested popular combinations, but only a place to start. We are very flexible and can vary menus to suit your needs. Any combinations are possible - just ask!

Q. Are there vegetarian, vegan, gluten free and allergen free options?
A. Yes, we have many options for vegetarians, vegans or those with food sensitivities. Please let us know how many guests require an alternative option, and we will work with you on a menu custom to their dietary needs.

Q. Is gratuity included?
A. No, we don't automatically charge a gratuity. We suggest an optional 10-20% gratuity for the servers, based on the size and type of event. Gratuity is always appreciated but never expected.

Q. Can I just pick up the food?
A. Most menus are also available for Pick up or Delivery, packaged for easy client self-service – minimums apply.

Q. Can you arrange rentals?
A. Yes, we will coordinate all of your rental needs through a local rental company and will take care of the ordering, pick up, on-site coordination, handling, and return. Additional staff rates, on-site hours, and handling fees may apply. Please contact a member of our sales team for a detailed quote on these services.

Q. Do you offer tastings?
A. Absolutely! Once the proposal process is complete and you’re ready to “save the date”, we offer a complimentary tasting for up to 4 guests, if so desired. Our menu selection tastings are $100 and perfect for clients who are undecided on which menu options they'd like to select and include a selection of 3 entrees with sides that pair well with those options. If you choose to book with us within 2 weeks of your tasting date we will apply the $100 fee to your invoice.

Q. When are tastings available?
A. Our tastings are typically scheduled Wednesdays and Thursday from 11:00-5:00.

Q. Do you require a deposit?
A. Yes, a 50% or $1,000 minimum deposit is generally requested in order to secure your event date. We’re happy to create payment arrangements for large events and bookings 12+ months out, so please ask a member of our sales team if you’d like to discuss available options. For last minute bookings, we will work out an arrangement to suit the situation.

Q. How far ahead do I need to book the event?
A. As soon as you know - let us know! Planning ahead is great, but we will always accommodate your last minute needs to the best of our ability!

Q. How can I book my event?
A. We can discuss details over the phone, in person at our office, or via email - whichever is easiest for you! In office meetings are appointment only and can be scheduled by phone or email.